Please contact us at 450-424-6010 if you can't find the answer to your questions.
All women over the age of 18. with or without children (under 17) and who are in a situation of domestic violence can stay at La Passerelle.
All services offered by La Passerelle are free of charge.
Yes, external and youth services are available. However, for security reasons, the meetings will not be held in your home.
For hygiene, health and security reasons, unfortunately your pets cannot stay with you at the shelter.
You have the right to go out and maintain your daily activities when you are residing at the shelter. A protection plan will be discussed to ensure your safety when you are out.
Every services at La Passerelle shelter are confidential. We do not share any information unless we are authorized or the situation requires (health and safety)
To ensure your security and that of the other women staying at the shelter, visits are not permitted. However, you can visit them at another location providing it respects the confidentiality of the shelter's location.
Your parents' consent is not required to benefit from our confidential services if you are 14 years of age and over.
The house has many steps. The bedrooms and bathrooms are upstairs. Women and children must therefore be able to go up and down the stairs.
We will show you around the house, your room and give you time to talk and rest. However, some things must be done quickly, such as taking information for your file and washing your clothes (bed bug protocol). For this purpose, it is important to bring only the bare minimum.
No, there are three bathrooms which are shared by the housed women and children. Cleaning procedures are in place after each use. Life in the shelter is community-based so the areas are shared and all participate in daily tasks.
Personal identification documents; Driver's license and proof of registration;
Health insurance card, health booklet (as well as those of your children);
Bank book, checks, credit card, mortgage documents or documents pertaining to bank loans;
Lease, deeds, partnership agreements, receipts for rent or mortgage payments;
Basic clothing and personal products; Medication;
Children's favorite soft toy or blankie.
It is always possible to safely retrieve things that you might have forgotten or that you might not have taken. Your safety and the safety of your children must be considered a priority at all times.